The Escape Game LA - Los Angeles, California

Adam Bates

My wife and I love to do escape rooms whenever we can and when it comes to escape rooms one of the best is The Escape Game. We have done almost all of their games with our friends and while on a trip out to LA we decided to stop by The Escape Game at the century city mall. Now we have done several escape rooms with The Escape Game at many different locations and this is one of the best locations we have ever visited. Even before we arrived, we spoke with a member of the staff, Alexy, to ask some questions about their limited time escape room "Only Murders in the Building." The level of customer service from the phone call alone should have been an indicator that this location continued the level of service that I had come to expect from The Escape Game. In fact, I even spoke to the manager on duty, Jocelyn, to express my appreciation for the positive attention that her staff offered. Jocelyn herself was unbelievable and went above and beyond to make sure that somehow, someway my wife and I would be able to experience the escape room on our anniversary. Unfortunately, the cards did not look in our favor as we would be flying out and there were no time slots that we could do before our flight took off. Jocelyn, treated us like family and encouraged us to reach out to her personally whenever we were in town and see would do whatever possible to help us try the escape room.

We ended up adjusting our flight and stayed an extra day, and we contacted Jocelyn, she helped to set us up so we could experience the room and after we arrived we realized how great her staff truly was. Everyone that we interacted with had a smile on there face, had exciting stories to tell about their favorite rooms and were so interested in hearing about our favorite rooms as well.

Kira, the manager on the night that we came in was so friendly and I had mentioned to her that I would be unable to take photos in the escape room since I was saving my battery to get a ride after the experience. She went above and beyond to help me charge my phone while we were waiting for my experience so that I could enjoy every moment of our anniversary trip. The game guides on duty like Juliana and Kallen were full of energy and ready to set the anticipation of the experience. Kallen also made sure to ask specific questions to help tailor his clues to our playstyle preferences (for those who have never been your door is never locked and you can ask for unlimited clues if you would like as you try to escape).

Besides the staff's kindness, the escape room was so much fun with some many small Easter eggs to show with very clever puzzles to solve. The experience is so worth doing, if your avid fans like us or just trying your first escape room. Kira and Jocelyn told the staff we were on your 1 year anniversary and every single team member wished us a happy anniversary and seemed to treat us like we were so important because to them we were and that's the difference you get at the Escape Game. They even made us a happy anniversary card for us!

Why we know not everyone loves escape rooms, if you do and you have never been to the Escape Game you should go and no better location to stop at then the one in the Century City mall! Special shout outs to everyone especially, Jocelyn, Alexy, Kira, Kallen, Juliana, Trever, Naomi, and Dimitri.

Thanks again from making the trip so special and we hope to stop in again next time we are in LA.

Adam Moysey

Great fun. Cool design and a good assortment of puzzles to solve. Made it out in 58 minutes - so the exact level of challenge we hoped for.
Our host, Daniel, was a star and gave us just the right amount of nudging at the right time.

Looking forward to our next escape.

Christina Chiofalo

Just played Only Murders and it was amazing! Jinx was super funny, helpful and kind! Thanks also to Kira, Joey and Trevor for chatting with us in the lobby!

Mary Trinh

My teens really enjoyed the escape games, particularly the Special Ops one. It was a fun challenge to them and Uche was super helpful with great tips. They only had great things to say about him, particularly that he is was so friendly and
Helped make the experience phenomenal. Perhaps I will join them next time! Also, I didn’t catch the front reception person’s name but he was so friendly and really helpful with changing our game times. He made everyone comfortable with his very friendly demeanor and knew how to make groups comfortable while they signed in. Overall, we are extremely impressed with the team there!

Tara Prieto

Daniel was incredible. What a special experience! It was my first escape room and he made me want to come back. Definitely a great representative for both kids and adults.

Andy Bogart

This was the first escape room experience for most of us, and we had so much fun!! It was so creative and challenging, and everyone in our group got a chance to shine. Finished with 51 seconds to spare hahaha! We’ll definitely be back to try a different room. Alexei did a masterful job with us, providing a couple well-timed nudges and loads of enthusiasm. Such a fun day!

Anthony James Reddy

Excellent game guide Rowen! Sooooo much fun. Can’t believe we escaped from the prison break! Can’t wait to do this again!

Tyler Blaylock

We did all 4 rooms in the last 3 weeks. The team was so kind. Thanks Jocelyn and others!!! When we finished the 4th and last room they gave us a shirt 🥹 It felt like saying goodbye to a friend.