Totally in Shape - Groningen

Christine

This is one of those gyms that looks good but is poorly managed.

The owner of the place seemed very welcoming, which led me to fill out a form as he guided me at the beginning of my registration without knowing Dutch. I thought it was just a simple registration, but it turned out that it was actually a consent form that contained the authorization to allow them to automatically debit my bank card. The owner spoke English, but he didn't tell me what the form was actually for until I received an electronic contract from him, also in Dutch. I translated and read the contents of the contract and then approached the owner regarding some queries. He didn't answer my questions, but said that any future problems could be discussed. I took it at face value and started working out here from October 2022 onwards.

I signed myself up for a yoga class and an aerobics class, and my daughter for a boxing class. The fee for each class was about 40 or 50 euros per month, along with an annual service fee of 20 something euros each person. All the classes started out fine, especially the trainers here were good.

However, not long after, first my daughter's boxing class instructor suddenly disappeared, and the classes were directly taken by the owner. Then, my yoga instructor informed us that her class was ending the following week. She said she notified the owner two months ago and thought we had been notified by the owner as well. But I didn't receive any notice. Since I was unsure about the subsequent yoga class schedule, I went to ask the owner about it. He said they hadn't found a new yoga instructor, so the class was closed and the fees were stopped immediately.

The subsequent problems started when I was late in receiving the invoice for the deduction. Every month I had to write an email to the owner asking for an invoice. For the first few months, the owner sent me the invoice the next day. But from the beginning of last year, this thing became more and more unpredictable, and it always took a long time to get a reply to the emails I wrote.

At this time, my work schedule changed and I was not able to continue with my aerobics classes since March. Since I had not been able to see the owner, I had to ask his son if I could suspend the class right away and then resume it in August. This young man very kindly told me that it was okay. Since he said it was okay, I didn't notify the owner himself, assuming that there would be no more gym charges next month. Little did I know that my bank card was still being debited in April. I didn't know what was going on, so to avoid the possibility of a bigger loss, I had to write an email informing the owner to simply terminate all the classes I had ordered.

The owner wrote back and said he was too busy earlier and asked me to meet him over the weekend to talk about it. After making 3 trips to this gym on 3 separate weekends, I finally spoke to the owner. I asked him to refund the over-deductions, and he said no because the contract says you need to give them two months' notice to terminate the course. I told him that I had gotten permission from his son. He said that his son was just a good talker and that he would agree to any request from a customer, but what this young man said did not count. As a result, I couldn't get my deduction refunded.

Although I felt that something was not quite right, all the problems seemed to have been explained by the owner. As a foreigner, the lessons I learned are that 1. even if a gym has only two managers and they are father and son, you can't take for granted that what they say will work for the other manager. 2. even if a gym can cancel a class with a few days' notice and stop the deduction right away, that doesn't mean that you, as a customer, can do the same thing. 3. even if a gym owner tells you that you can negotiate if there are problems, you must go by what is agreed upon in the contract.

The story doesn't end here. Last August, another deduction by this gym appeared on my bank card ......

Wijkmakers Academie

Wij hebben gebruik gemaakt van de mogelijkheid om een zaal voor onze lesmiddag te huren bij Totally in Shape, gevolgd door een Indonesisch buffetdiner van Stefan. Erg genoten van beide faciliteiten! Om met de woorden van een van onze deelnemers te spreken: 'Complimenten voor de hartelijke, enthousiaste, gedreven eigenaar/beheerder van het complex/van de activiteiten'!

Tim

De lessen zijn leuk, maar let op: er zijn voorwaarden van toepassing aan de strippenkaart die niet gecommuniceerd worden bij aanschaf (blijkbaar verloopt deze na een half jaar). Helaas ben ik in een uiterst onvriendelijk gesprek terechtgekomen toen ik hierover vragen had.

Jakob Klooster

Motivatie verhogend door eGym. Deze aparatuur maakt dat je je wilt verbeteren.
Adaptief en zonder personal trainer. Deze laatste trainingen kun je hier ook boeken. Leuke en gezellige sportschool voor iedereen is er wel een training te vinden.

Dennis

Geweldige sportschool!
De mensen die hier werken hebben duidelijk kennis van wat zij doen en ze doen dit ook nog eens met een brede glimlach en veel positiviteit.
Bij de personal training sta je als persoon centraal wat er echt voor zorgt dat je vooruitgang boekt.
Verder heeft deze sportschool E-gym apparaten waarmee iedereen kan sporten. Het voordeel hiervan is, is dat je het apparaat nauwelijks zelf meer hoeft in te stellen. Wat mij zelf frustraties en tijd heeft bespaart.

Sanne van Renesse

Vooral de persoonlijke training en hun kennis van sport in combinatie met gezonde voeding is wat deze sportschool uniek maakt.

Theo Lennaerts

Mooie locatie om te sporten. Top trainers!

Martha Suthoff

Vriendelijke begeleiding, modern apparatuur en aanbod vanvele soorten beweging/sport.